Privacy Policy

Business details:

• Trading name: Project Rewire
• Registered company name: Project Rewire Ltd
• Registered address: 13 Clyde View, Paisley, United Kingdom [Insert Full Postcode]
• Email: info@projectrewire.co.uk
• Phone: 0141 266 0495 / 07514 776621

1. Information We Collect

We may collect and process the following types of personal data:

• Contact and enquiry information: name, email address, phone number, property address, and details of your enquiry, when you submit our online enquiry/quote form, call, email, or message us via WhatsApp.
• Job and service information: details relating to any rewiring, electrical upgrade, certification, or other work carried out at your property, including property size, access notes, and job history, where you become a customer.
• Communications: records of correspondence between you and us, including emails, call notes, and messages.
• Technical and usage data: IP address, browser type, device information, pages visited, and how you interact with our Website, collected automatically via cookies and similar technologies (including Google Tag Manager and any connected analytics or advertising tools).
• Marketing preferences: your choices about whether you wish to receive marketing communications from us.

We do not knowingly collect financial/payment card data directly through the Website; any invoicing or payment is handled separately and, where card payments are involved, through a secure third-party payment provider.

 2. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotes for rewiring, lighting, electrical upgrades, EV charger installation, landlord certification, smoke alarm installation, and emergency callout services;
• Arrange, carry out, and manage electrical work at your property, including scheduling and any 10-year guarantee claims;
• Communicate with you about your enquiry or ongoing/completed work;
• Maintain business records, including for accounting, invoicing, and legal compliance (e.g. NAPIT/TrustMark certification records, electrical certificates);
• Improve our Website and services, and understand how visitors use our Website;
• Send marketing communications where you have consented, or where permitted by law, and always with the option to opt out;
• Comply with our legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: where processing is necessary to provide a quote or carry out work you have requested.
• Legitimate interests: to respond to enquiries, manage our business relationship with you, and improve our services, where this does not override your rights and interests.
• Consent: for marketing communications and non-essential cookies, which you can withdraw at any time.
• Legal obligation: to comply with obligations such as tax, accounting, and electrical safety record-keeping requirements.

 4. Cookies and Similar Technologies

Our Website uses cookies and similar technologies (via Google Tag Manager) to operate effectively and to help us understand how visitors use the site. These may include:

• Essential cookies: necessary for the Website to function correctly.
• Analytics cookies: to help us understand visitor numbers and behavior (e.g. Google Analytics, if enabled via Google Tag Manager).
• Marketing/advertising cookies: to measure the effectiveness of advertising, if applicable (e.g. Meta/Facebook Pixel, Google Ads).

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our Website. [If you use a cookie consent banner, insert details here, including a link to manage preferences.]

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers who support our business operations, such as website hosting providers, email and phone service providers, accounting software, and IT support;
• Analytics and advertising providers (e.g. Google), where cookies are enabled;
• Professional bodies and regulators, such as NAPIT or TrustMark, where required for certification or compliance purposes;
• Subcontractors or trade partners, where necessary to complete a job, and only to the extent required;
• Law enforcement or regulatory authorities, where required by law.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

Where any of our service providers (such as website hosting or analytics tools) store or process data outside the UK, we take steps to ensure appropriate safeguards are in place, such as the use of UK/EU-approved standard contractual clauses or providers certified under an approved adequacy framework.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Electrical certification and job records may be retained for longer periods where required for warranty (including our 10-year guarantee), insurance, or regulatory purposes. Enquiry data from individuals who do not become customers is generally retained for a shorter period, after which it is deleted or anonymized.

8. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data, in certain circumstances;
• Request restriction of processing, in certain circumstances;
• Object to processing based on legitimate interests or for direct marketing;
• Request data portability, where applicable;
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@projectrewire.co.uk. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at [www.ico.org.uk](https://ico.org.uk) or by calling 0303 123 1113.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Website and services are not directed at children, and we do not knowingly collect personal data from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Project Rewire Ltd
Email: info@projectrewire.co.uk
Phone: 0141 266 0495 / 07514 776621
Address: 13 Clyde View, Paisley, United Kingdom [Insert Full Postcode]